DHL Kad Bo Ingilizce

Kağıthane, Türkiye (Remote)

Join Our DHL Team!

Customer Service Representative – English – 100% Home Office

Mplus Türkiye, a leading provider of outsourcing services, is part of the internationally successful Mplus Group. With more than 14,500 employees worldwide, the group supports over 300 clients across various industries. As the largest member of the group, based in Istanbul, we manage international projects from Türkiye in more than 30 languages.

For our growing team, we are looking for English-speaking Customer Service Representatives (m/f/x) for the DHL Backoffice Project, one of the leading brands in international logistics and parcel delivery.

In this role, you will provide professional and customer-focused support to DHL customers by offering friendly, empathetic, and effective solutions.

Your Responsibilities:

  • Provide written support to DHL customers.
  • Respond to questions about shipments, delivery times, tracking, and other related topics.
  • Handle customer issues, complaints, and address changes.
  • Collaborate with other departments to ensure smooth and efficient customer service.

Your Profile:

  • Native-level English (C2) in both written and spoken communication.
  • Previous customer service experience is preferred; experience in logistics or e-commerce is an advantage.
  • Strong digital skills and familiarity with common PC applications.
  • Ability to work independently and in a structured, solution-oriented manner.
  • Strong customer focus, patience, and excellent communication skills.

What We Offer:

  • The opportunity to work on a renowned international project.
  • Comprehensive training and continuous support.
  • Attractive salary and meal allowance.
  • Social security and private health insurance from the first day of training.
  • Clear career development opportunities within a dynamic company.
  • 100% home office – work comfortably from anywhere in Türkiye.

Ready for the next step in your career?

Apply now to Mplus Türkiye and become part of our strong DHL team!

We look forward to receiving your application!



DHL Kad Bo Ingilizce

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DHL Kad Bo Ingilizce

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